Return & Refund Policy
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1. Return Window
At Royal Lustring, we want you to love your purchase. If you are not completely satisfied, you can initiate a return or exchange within 7 days of the delivery date. After 7 days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unwashed, and in the exact same condition that you received it.
- All original tags, labels, and hygiene stickers (if applicable) must be intact and securely attached.
- The item must be returned in its original brand packaging.
3. Non-Returnable Items
For hygiene and safety reasons, certain categories of clothing cannot be returned or exchanged. These include innerwear, swimwear, bodysuits, and customized/made-to-order garments. Additionally, items purchased during a clearance or final sale event are non-returnable.
4. How to Initiate a Return
To initiate a return, please email us at Support@royallustring.com with your Order ID and the reason for the return. We may require photo evidence if you claim the product is defective or damaged. Once your return request is approved, we will arrange a reverse pickup from your address.
5. Quality Check (QC)
Once your returned item is received at our warehouse, it will undergo a strict quality check. We will notify you of the approval or rejection of your refund based on the condition of the garment. If the item fails the QC (e.g., shows signs of wear, perfume, or damage), it will be shipped back to you at your expense, and no refund will be issued.
6. Refunds
If your return is approved, your refund will be processed as follows:
- Prepaid Orders: The refund will be credited back to your original method of payment (Credit/Debit Card, UPI, Net Banking) within 5-7 business days.
- Cash on Delivery (COD) Orders: We will request your bank account details or UPI ID via email. Refunds for COD orders are processed within 5-7 business days after receiving your banking details.
*Please note that original shipping charges (if any) are non-refundable.
7. Exchanges
If you need a different size or color, please mention this when you email us to initiate your return. Exchanges are subject to inventory availability. If the requested size is out of stock, we will issue a refund instead.
8. Contact Us
For any questions regarding your return or refund, please reach out to us:
Royal Lustring
Email: Support@royallustring.com
Website: royallustring.com
