Privacy Policy

1. Introduction

Welcome to Royal Lustring (www.royallustring.com). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website, purchase our premium clothing, jewellery, and beauty products, and tell you about your privacy rights and how the law protects you, specifically in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, username or similar identifier, and title.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (Note: We do not store full credit card numbers; these are processed securely by our third-party payment gateways).
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical & Usage Data: IP address, browser type and version, time zone setting, location, and information about how you use our website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform a contract: To process and deliver your order, manage payments, fees, and charges.
• Legitimate interests: To study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy.
• Consent: To send you direct marketing communications via email or text message (you have the right to withdraw consent at any time).
• Legal obligation: To comply with a legal or regulatory obligation (e.g., tax and accounting purposes).

4. Disclosures of Your Personal Data

We do not sell your personal data. We may share your personal data with trusted third parties for the purposes set out in Section 3, including:

• Service providers acting as processors (e.g., IT and system administration services, payment gateways like Stripe/PayPal).
• Logistics and delivery partners (e.g., Royal Mail, DPD) to ship your orders.
• Professional advisers including lawyers, bankers, auditors, and insurers based in the UK.
• HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers for tax purposes for six years after they cease being customers.

6. Your Legal Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access: Receive a copy of the personal data we hold about you.
• Request correction: Have any incomplete or inaccurate data we hold about you corrected.
• Request erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it (the “Right to be Forgotten”).
• Object to processing: Object where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object.
• Withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at our support email.

7. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.